Sections marked [EDIT] need your own terms before launch. Note that customers in the UK and EU have statutory cancellation rights that apply regardless of what a store policy says; the placeholders below should be set at or above those minimums.
Your right to cancel
If you are a consumer in the United Kingdom, you have the right to cancel most online orders within 14 days of receiving them, without giving a reason, and a further 14 days to return the goods. This is in addition to anything stated below.
Returns window
We accept returns within [EDIT: e.g. 30] days of delivery.
Condition of returned items
To be eligible for a return, an item must be unused, in the condition you received it, and in its original packaging with any tags, manuals and accessories included. We may reduce a refund to reflect any loss in value caused by handling beyond what is necessary to establish the nature and function of the goods.
Items we cannot accept
- Personalised or custom-made items
- Sealed items that have been unsealed, where return is not appropriate for hygiene reasons
- Perishable goods
- Gift cards
- [EDIT: add or remove categories to match what you actually sell]
How to start a return
Email Contact@techandtrove.shop with your order number and the item you wish to return. We will confirm the return address and next steps. Please do not send anything back before contacting us.
Return postage
[EDIT: state who pays return postage.] Where a return is because the item is faulty, damaged, or not what was ordered, we cover the cost of return postage.
Faulty or damaged items
If your item arrives damaged or develops a fault, email us within [EDIT: e.g. 14] days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement, repair or refund. Your statutory rights in respect of faulty goods are not affected by this policy.
Refunds
Once your return is received and inspected we will email to confirm the outcome. Approved refunds are issued to your original payment method within [EDIT: e.g. 5–10] business days. Your bank or card issuer may take additional time to show the funds.
Exchanges
[EDIT: state whether you offer exchanges, and on what terms.]
Order cancellations
If you wish to cancel before dispatch, email us as soon as possible with your order number. If the order has already been dispatched it must be handled as a return.
Contact
Tech & Trove
Flat 12 Coldharbour Lane House, 106–126 Coldharbour Lane, Hayes, England, UB3 3HD, United Kingdom
Email: Contact@techandtrove.shop