Answers to the questions we are asked most. If yours is not here, email Contact@techandtrove.shop and we will come back to you.
Orders
How do I know my order went through?
You will receive a confirmation email as soon as your order is placed. If it has not arrived within a few minutes, check your spam folder before contacting us — confirmation emails sometimes land there.
Can I change or cancel my order?
Email us as soon as possible at Contact@techandtrove.shop with your order number. If the order has not yet been dispatched we will do our best to amend or cancel it. Once an order has left us it must be handled as a return.
Do I need an account to order?
No. You can check out as a guest. Creating an account simply makes it easier to track orders and reorder later.
Shipping
Where do you ship to?
We ship within the United Kingdom and internationally. Destinations and rates are shown at checkout before you pay. [EDIT: confirm which countries you ship to.]
How long will my order take?
[EDIT: add your processing time and delivery estimates here, for example "Orders are processed within 1–2 business days and typically arrive within X–Y business days."] Full details are on our Shipping Policy page.
How much does delivery cost?
Delivery charges are calculated at checkout based on your address and the contents of your basket. [EDIT: if you offer free shipping above a threshold, state it here.]
How do I track my order?
Once your order is dispatched we will email you tracking details. You can also use our Track Order page.
Returns and refunds
What is your returns policy?
[EDIT: state your returns window and conditions.] The full terms are on our Return & Refund Policy page.
My item arrived damaged. What now?
Email Contact@techandtrove.shop within [EDIT: number] days of delivery with your order number and photographs of the damage and the packaging. We will arrange a replacement or refund.
When will I get my refund?
Refunds are issued to your original payment method once the returned item has been received and checked. Your bank or card issuer may take a few additional days to show the funds.
Products and payment
Are your product descriptions accurate?
We describe dimensions, materials and contents as accurately as we can, including what a product does not include. If something arrives and does not match its description, tell us and we will put it right.
Which payment methods do you accept?
The payment methods available to you are shown at checkout. All payments are processed securely and we never see or store your full card details.
Is it safe to pay on this site?
Yes. Checkout runs over an encrypted connection and payments are handled by Shopify's PCI DSS compliant payment processing.